Client-Focused, Results-Oriented

We are focused on satisfying our client’s needs by providing their customers the  best experience possible.  We do this by building a high-performance and goal-centered mentality around our teams and by designing solutions and strategies that improve on current customer experience.  This allows our clients to focus on their core business while we take care of servicing their customer interactions and furthering their brand.

World-Class Best Practices and Tools

With over 20 years competing in the global markets we have developed some of the best operational practices and designed our proprietary & patented operating platform called bBox, an innovative tool in the industry, which together  with our Business Intelligence and WFM platforms, has made us the #1 partner for many of our clients.

Information Security is a Top Priority

With 15+ years operating with world class certifications Beliveo has created an Information Security Management System called bShield focused on exceeding the compliance requirements of our ISO 27001 and PCI-DSS certifications.  When global clients go nearshore or offshore infosec becomes a critical issue for obvious reasons, that is why our clients may find our system more strict and demanding than other places. This is a “tablestake” issue that we take very seriously.

We invented
Mexico Nearshoring_

 

We know American customers.
We know Mexican employees.
We know how to Nearshore.


WE’RE THE EXPERTS.

 

Why Beliveo?

It’s simple.
We’re your experts in the Mexican call center industry, serving our clients from multiple sites.

Skin in the game.

Quick to adapt. Quick to respond.
Our executive managers we have operate our business. This means we have fast turnarounds for business needs including: training, operations, contracts, immediate solutions, feedback & surveys.

A proven track record.

Our executive managers have successfully partnered with leading companies including: 

      • DirecTV
      • Discover Card
      • Priceline
      • Reliant Energy
      • AOL
      • Top cable provider

Focus On
Technology_

We give you more.

bBox_

Our proprietary integrated operations platform has instant minute-to-minute visibility for individual and team performance. It’s our one-stop shop for managers, supervisors and agents. Provides instant visibility for our clients as well.

Business Inteligence_

We’re always ready to provide Instant and real-time breakdown of performance by:

      1. Agent
      2. Coach
      3. Line Of Business
      4. Client
      5. Organization as a whole

        As well as client and agent feedback, and more.

Info Security_

We are very proactive in protecting customer personal information and in complying with the main principles governing the different data protection laws  such as GLBA, HIPAA, CCPA and even GDPR.  With this goal in mind we offer our clients the confidence of being certified in:

 

      • Certified ISO 27001
      • Certified PCI-DSS

WFM

We help our clients achieve the highest agent efficiencies and productivity through the use of internal and third-party forecasting and scheduling tools, as well as a mix of FullTime and PartTime employees mixed with flexible scheduling.

We seamlessly integrate multiple internal & external databases to give you a one stop shop for Scheduling, Planning, Intraday Management, Performance coaching.

Why México?

We’re in charge of understanding the capabilities, necessities and abilities of our Mexican labor force and other business needs.
So close, not so far away:

Ease of travel to facilities: Shorter flights, closer partnerships

Perfect Alignment to Time Zones: When you're working, we're working

Similar consumer culture: We buy the same things and use the same services

Workforce: Educated, warm and friendly, understands consumption culture

Our People_

At the end of the day: we are people serving people.
Our proximity to the US makes our agents your top choice because they understand your clients. They make the same calls themselves. Our labor force is made up of millennials who own iphones and androids, they make the same calls themselves.

  • They use the same smartphones, services and apps.
  • They have loans for their cars and houses.
  • They watch the american movies and tv series, listen to american music and do most of their reading in English. 
  • They pay their credit card, phone and utility bills online.

Let’s Start a Conversation_

sales@beliveo.com
512.213.0488

Want to join our team?